Provide complete business analysis support for the assigned project. During the initial assessment phase, this includes assisting stakeholder group to validate business objective, project scope and set key performance indicators. Complete requirements gathering, validation, gap analyses and convert business requirements into functional requirements and design during the next phase. During implementation, provide testing support as well as validate business rules. Post release, support the project team with evaluating production support issues and post deployment documentation.
Typically projects that are candidates for the OIT PMO business analysis services include:
- IT Projects/Programs that cross multiple divisions or teams within OIT where a liaison is needed to bridge the gap between the business and technical teams and ensure that requirements and design are accurately documented and conveyed.
- IT Projects/Programs that cross multiple IT groups in campus client departments and/or UCI Medical Center.
- Urgent or high-profile IT projects that are assigned to teams that are short on resources or expertise in business analysis
PMO offers the following range of IT Business Analysis services depending on the project’s complexity and needs:
Services Offered
| Service Type | Service Description |
| Core Business Analysis Services | Provide complete business analysis support for the assigned project. During the initial assessment phase, this includes assisting stakeholder group to validate business objective, project scope and set key performance indicators. Requirements gathering, validation, gap analyses are completed during the next phase, where the business needs are captured and converted into equivalent functional requirements for the development team. During implementation, the business analyst provides testing support as well as validation of business rules. Post release, the analyst supports the project team with evaluating production support issues and post deployment documentation.
The deliverables listed can also be found in the PMO Project Toolkit (Log in required) |
| Lite PM Services | As an assigned BA, provide add-on lite-PM services to the project in case a PM has not been assigned or is unavailable due to resource constraints. Includes assistance in project coordination and ongoing management of PM deliverables. The deliverables listed here are in addition to business analysis deliverables.
It should be noted that in such projects where the business analyst is supporting the project in both roles, the scope of deliverables is reduced and only the minimum level of PM specific deliverables is expected. |
| Product Owner Services (Future) | Fulfill all responsibilities of a Product owner, as known in Agile, such as maintaining the product backlog and being a liaison between the business stakeholders and the scrum development team. |
| Scrum Master Services (Future) | Serve as the scrum master for the scrum team and fulfill all related responsibilities including managing scrum ceremonies, monitoring team throughput and removing any impediments impacting the team’s progress. |
| Agile Coaching Services | Serve as the Agile coach for the project team and fulfill all related responsibilities including the establishment of best practices, selection and configuration of scrum tools such as JIRA and any scrum training required. |
| Data Analysis Services | Provide business analysis support focused on data analysis. |
Key Deliverables by Phase
| Service Type | Key Deliverables By Phase |
| Project Assessment | Requirements/Design | Implementation/Testing | Deployment Support |
| Core Business Analysis Services | - Business Analysis Plan
- Business Case
- Roles and Responsibility Matrix
- Stakeholder register (if needed)
| - Business Requirements Document
- Project Scope Statement (if needed)
- Requirements Traceability Matrix
- Solution Design/Functional Requirements Document
- Gap Analysis
- Ecosystem Map
- System Flow Diagram (if needed)
- As-is Process Flows
- To-Be Process Flows
- Data Flow Diagrams
- Data Mapping Diagram (if needed)
- UI mockups (if relevant)
- Wireframes (if relevant)
| - Test Outline Document for functional testing
- UAT test outline and test cases
| - Functional / Technical Release Notes
|
| Lite PM Services | - Project Charter (if needed)
- Project documentation in Wiki, Service Now
- Project Status Reports
- Project Schedule
- RAID Log
- Stakeholder Register
- Lessons Learned Register
|
| Product Owner Services (Future) | - Backlog items - user stories and tasks
- Roadmap plan in Jira or any other tool
- Test outlines
- Documentation in support of user stories such as mockups, wireframes as needed.
|
| Scrum Master Services (Future) | - Scrum Reports
- Team velocity tracking
- Scrum ceremonies - management and hosting as needed.
- Ongoing follow-up on team impediments
|
| Agile Coaching Services | - Project Roadmap Plan
- Project dashboard setup
- Project backlog and Kanban board setups
- Project roles and responsibilities/permissions in JIRA
- Team mentoring and assistance on industry best practices
|
| Data Analysis Services | - Technical specs
- Data review and analysis using SSMS
- Product backlog assistance with PBIs
|
